- Shipping and handling – OSE has no minimum order policy. However, we do include a $0.95 handling charge per order (no handling charge on backorders). Freight charges are calculated by weight of the package being shipped. Backorders under 1 pound will not incur freight charges (backorders over 1 pound will be charged for freight as this would have increased the price of the original shipment had it been included). All prices are F.O.B. shipping point. Shipping charges in most cases will be prepaid by OSE and added to the invoice.
- Payment is due upon receipt of merchandise and invoice. No merchandise will be forwarded to accounts in arrears. An itemized packing slip will accompany each shipment. An invoice will be forwarded shortly thereafter, indicating price of material, shipping charge and sales tax, if any. Any invoice outstanding after 30 days will be considered past due, and will be subject to service charges of one and one-half percent (1.5%) per month— eighteen percent (18%) per annum.
There is a $25 fee for each returned check.
Visa, Mastercard, American Express and Discover accepted.
- Returns: We strive to carry only quality merchandise. All items except special orders may be returned within 45 days of purchase date. All items returned must indicate invoice # and date of purchase. Returns 45-180 days from purchase date are subject to a 25% restocking charge. No returns will be accepted after 180 days from purchase date. Items must be returned in resaleable condition—this means unused and in original packaging. Because seller cannot control user’s end use, handling, or effect of use, seller accepts no responsibility, expressed or implied, for direct or consequential damages.
- Canadian customers: Please make payment in U.S. Dollars (check drawn on U.S. bank or money order) or by credit card. There is a $25 fee if payment is made by a check drawn on a Canadian bank. Please note that some of the medical devices available on this site may not have been specifically licensed in accordance with Canadian law.
- Error in your shipment? Notify us within 5 days of receiving order. If we are responsible, we will have UPS pick it up with no shipping charges incurred to you. If you made an error in ordering or would like to return or exchange an item/items, please ship the item(s) back to us by UPS or through the post office within 45 days. For your protection, please be sure to insure your shipment.
- Accounting or Billing Problems? Please feel free to call our accounting office at 1-301-869-3801.
- New Ortho/Dental Lab Customers: Payment will need to be made by credit card or C.O.D only. Visa, Mastercard, American Express and Discover accepted. Customers may fill out a credit application and if approved will be extended 30 day terms.
- Prices are subject to change without notice. Though quite rare, occasionally circumstances outside our control necessitate the need to change a price. We regret any inconvenience.