Page 2 - OSE 2018 Catalog

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PRICING
Prices are subject to change without notice. Though we make all attempts to avoid price changes, occasionaly circumstances outside of our control
necessitate a price change during the catalog year.
PAYMENT
Qualified customers will be extended 30 day terms. All invoices are to be paid in US Dollars and are due 30 days from date of invoice. An itemized packing
slip will accompany each shipment. An invoice will be forwarded indicating price of material, shipping charge and sales tax, if applicable. Any invoice
outstanding after 30 days will be considered past due, and will be subject to service charges of one and one-half percent (1.5%) per month. There is a
$25 fee for each returned check.
Canadian customers: please make payment in U.S. Dollars (check drawn on U.S. bank or money order) or by credit card. There is a $25 fee if payment is
made by a check drawn on a Canadian bank.
New Lab Customers: Payment will need to be made by credit card or C.O.D. Customers may then fill out a credit application and, if approved, will be
extended 30 day terms.
Visa, Mastercard, American Express and Discover accepted.
SHIPPING & HANDLING
Shipping charges are calculated by weight of the package being shipped. Backorders under one pound will not incur shipping charges (backorders over
one pound will be charged for shipping as this would have increased the price of the original shipment had it been included). All prices are F.O.B. shipping
point. Shipping charges, in most cases, will be prepaid by OSE and added to the invoice.
ORDER ERRORS
Error in your shipment? We’re sorry to hear that. Notify us within 5 days of receiving your order and we will be glad to help. If we are responsible, we will
have UPS pick it up with no shipping charges incurred to you. If you made an error in ordering or would like to return or exchange an item/items, please
ship the item(s) back to us within 45 days. For your protection, please be sure to insure your return shipment.
RETURNS
All items, with the exception of special orders, may be returned within 45 days of purchase date. Returns 45-180 days from purchase date are subject to
a 25% restocking charge. No returns can be accepted after 180 days from purchase date. All items returned must indicate invoice # and date of purchase.
An RMA number is not required, rather just mark your package “Attention: Returns Department”. Items must be returned in resaleable condition—this
means unused and in original packaging. Because seller cannot control user’s end use, handling, or effect of use, seller accepts no responsibility, expressed
or implied, for direct or consequential damages.
Due to OSHA regulations, OSE cannot accept instruments for review without proof of sterilization. If proof of sterilization is not provided, OSE
reserves the right to either destroy said items or return them to the customer at their expense.
Accounting or Billing Questions? Please call our accounting office at 301-869-3801 Monday - Friday between the hours of 8:00 am - 7:00 pm EST.
© 2018 OSE Co., Inc. All Rights Reserved. Not responsible for typographical errors.