Page 2 - 2017_OSE_Flipbook

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POLICIES & TERMS

1. Shipping and handling - OSE has no minimum order policy. Shipping charges are calculated by weight of the package being shipped. Backorders
under 1 pound will not incur shipping charges (backorders over 1 pound will be charged for shipping as this would have increased the price of the original
shipment had it been included). All prices are F.O.B. shipping point. Shipping charges in most cases will be prepaid by OSE and added to the invoice.
2. Payment is due upon receipt of merchandise and invoice. No merchandise will be forwarded to accounts in arrears. An itemized packing slip
will accompany each shipment. An invoice will be forwarded shortly thereafter, indicating price of material, shipping charge and sales tax, if any.
Any invoice outstanding after 30 days will be considered past due, and will be subject to service charges of one and one-half percent (1.5%) per
month— eighteen percent (18%) per annum.
There is a $25 fee for each returned check.
Visa, Mastercard, American Express and Discover accepted.
3. Returns: We strive to carry only quality merchandise. All items except special orders may be returned within 45 days of purchase date. All items
returned must indicate invoice # and date of purchase. Returns 45-180 days from purchase date are subject to a 25% restocking charge. No returns
can be accepted after 180 days from purchase date. Items must be returned in resaleable condition—this means unused and in original packaging.
Because seller cannot control user’s end use, handling, or effect of use, seller accepts no responsibility, expressed or implied, for direct or conse-
quential damages.
4. Canadian customers: please make payment in U.S. Dollars (check drawn on U.S. bank or money order) or by credit card. There is a $25 fee if payment
is made by a check drawn on a Canadian bank.
5. Error in your shipment? Notify us within 5 days of receiving order. If we are responsible, we will have UPS pick it up with no shipping charges
incurred to you. If you made an error in ordering or would like to return or exchange an item/items, please ship the item(s) back to us by UPS or
through the post office within 45 days. For your protection, please be sure to insure your shipment.
6. Accounting or Billing Problems? Please call our accounting office at 1-301-869-3801 Monday - Friday between the hours of 8:00 am - 7:00 pm EST.
7. New Ortho/Dental Lab Customers: Payment will need to be made by credit card or C.O.D only. Visa, Mastercard, American Express and Discover
accepted. Customers may fill out a credit application and if approved will be extended 30 day terms.
8. Prices are subject to change without notice. Though we make all attempts to avoid price changes, occasionaly circumstances outside of our control
necessitate a price change during the Catalog year.
© 2017 OSE Co., Inc. All Rights Reserved. Not responsible for typographical errors.